Reference

Terms That Govern Your baji99in Account

These terms set out what you agree to when you open and use a baji99in account — including how deposits via bKash, Nagad, and Rocket are handled, what conduct is expected, and what happens when things go wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredWallet and withdrawal rulesBangladesh region dependentContact us for any dispute
baji99in Terms That Govern Your baji99in Account
HOW WE HANDLE DISPUTES

Account Security and Terms Enforcement

These terms are enforced consistently across all accounts regardless of deposit method. When we apply a rule — whether it concerns a bKash withdrawal hold, a Nagad deposit review, or an account restriction — we log the reason and make it available to you on request. Account security relies on your keeping login credentials private; we are not liable for access by a third party using your own credentials. Retention of transaction records follows the period required under applicable rules for the regions we serve.

Transaction Records Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is logged to your account history and available for review through the account statement page.
Rule Enforcement Logs When a term is enforced against your account, the action and its basis are recorded. You can request a copy through the live chat or email support path.
Account Access Security Login uses an OTP step tied to your registered mobile number. If you lose access or suspect unauthorised entry, contact support immediately to freeze the account.
Updating Your Agreement If you disagree with a terms update, you should stop using the account and contact us. Continued use after a revision is posted counts as acceptance of the new version.
TERMS CONTACT PATHS

Reach Us About Any Terms Query

If a clause in these terms is unclear, or you want to dispute how a rule was applied to your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through the in-app message thread. We aim to acknowledge terms disputes and flag them to the right team as quickly as possible.

Team online

Live Chat

Open a chat from your account dashboard to raise a terms question. A support agent will review the specific clause with you and respond directly.

Email Support

Send a written terms query to our support email address. Include your account reference so we can pull the relevant transaction or rule history quickly.

In-App Message

Use the in-app message thread on mobile to flag a terms concern without leaving the session. Responses are logged to your account for your reference.

Answers to Your Terms and Account Questions

The questions below cover what we hear most often about how these terms apply — from wallet rules to account closures. If your question is not here, live chat or email support will give you a direct answer linked to the relevant clause.

Yes. Any deposit processed via bKash, Nagad, or Rocket falls under both our wallet policy and the terms of the relevant payment provider. Both sets of rules apply simultaneously.

We post a notice whenever terms change, and the updated version takes effect for new sessions immediately. Continuing to use your account after the update means you accept the revised terms.

Duplicate accounts are not permitted. If we detect more than one account linked to the same person, we may close the duplicate. Any wallet balance held in the closed account is reviewed before release.

Raise it through live chat or email with your account reference. Our team will pull the relevant transaction log and the clause involved, then respond with a written explanation.

Yes. Access and eligibility depend on your local law and the regions we currently serve. If online gaming is not permitted under your local jurisdiction, these terms do not authorise you to use the platform.

Records are retained for the period required under applicable rules in supported regions. You can view your own transaction history at any time through the account statement page inside your dashboard.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.